Minimum order is $500. All new customers must have a valid and verifiable tax id number. Orders for
less than $500 that can be shipped entirely via parcel carrier may be accepted but will be billed with a
higher freight rate (see Shipping Charges below). Minimum order does not apply if shipped on a freight
HOW TO ORDER
Orders may be placed either with authorized Cyan Design sales representatives or via toll free phone
calls, faxes, or emails to our customer service department.
Order lines and warehouse operations are open from 8:00am - 5:30pm Central Standard Time Monday
through Thursday and from 8:00am – 5:00pm Central Standard Time on Friday.
PAYMENT TERMS AND CREDIT APPROVAL
Payment for your first order is accepted with Visa, Mastercard, American Express or Discover credit
cards. Credit cards are verified before an order is filled. Credit cards are not charged until the shipment
leaves our warehouse (except Internet orders- whereby credit cards are charged at the time an order is
placed). Upon receipt of a second order, an open credit account can be established upon submission of
satisfactory credit application and credit references. Credit approved accounts receive payment terms of
net 30 days (i.e., payment is due 30 days from the invoice date). We use the services of Dun &
Bradstreet and other credit reporting companies for credit analysis. We report delinquent accounts to
those companies. We fill orders only after credit approval. Orders for past due accounts are not shipped
until the account status is current.
If an item is not in stock at the time your order is placed, we will provide an estimated availability date
for the item and you may elect to keep the item on back order or cancel the item from your order. Back
orders are maintained indefinitely until we ship the item to you, or you cancel your order for the item,
or the item becomes discontinued. Orders for additional items may not be appended to open back
We assure that products are in good condition prior to packing and shipping. We are not responsible for
shipments after they leave our warehouse. The carrier signs for acceptance at that time. Customers
must examine all arriving shipments for evidence of damage or breakage, and must refuse acceptance or file a claim with the carrier for compensation. UNDER NO CIRCUMSTANCES CAN CYAN DESIGN BE RESPONSIBLE FOR DAMAGE IN UPS or FED EX SHIPMENTS.
All shipments are FOB Cyan Design’s warehouse, Ft. Worth, Tarrant County, Texas
We ship via the least expensive, not necessarily the fastest, carriers. If you have a preferred carrier, we
welcome the information and will ship via that carrier. For basic ground transportation services, you
may be asked to pay a premium for custom selected carriers. If you request any type of expedited
ground transport or air transport services, you are responsible to pay the entire freight services charge
for such shipments. Customer requests for expedited or air shipments must be in writing.
Shipping charges for an order (or any back order) are calculated based upon the original order total.
For orders of less than $50: Freight charges for standard LTL commercial delivery or parcel delivery will
be $15. If any items are back-ordered, they will also be billed freight charges of $15 when they ship.
For orders of at least $50 but less than $500: Freight charges for standard LTL commercial delivery or
parcel delivery will be equal to 20% of the total order amount shipped. If any items are back-ordered,
they will also be billed at a 20% freight rate when they ship.
For orders of at least $500 but less than $2500: Freight charges for standard LTL commercial delivery or
parcel delivery will be equal to 15% of the total order amount shipped. If any items are back-ordered,
they will also be billed at a 15% freight rate when they ship.
For orders of $2500 or more: Freight charges for standard LTL commercial delivery or parcel delivery
will be equal to 10% of the total order amount shipped. If any items are back-ordered, they will also be
billed at a 10% freight rate when they ship.
The above shipping rates apply only to basic ground transportation for the shipment of single orders
made to one destination at one time within the Continental U.S. We contract with LTL freight carriers
(such as Yellow Freight Lines) for standard commercial delivery only. Residential delivery or accessorial
services that you may require from an LTL carrier (such as inside delivery, re-delivery, call for
appointment, lift gate request, etc.), will incur freight charges that are in addition to the freight rates
stated above. If you advise us that you need such services when you place your order, we will prepay for
the services and add them to your invoice. Otherwise, the freight carrier or Cyan Design will bill you for
such additional services. Parcel shipments (such as UPS) will not incur additional freight charges for
residential delivery or accessorial services.
WHITE GLOVE DELIVERY OPTIONS
White Glove Delivery is optional and available for any item that we offer for sale. White Glove Delivery
shipments will arrive at your destination within 3 to 5 business days after the date that Cyan Design
ships your order. The carrier will contact you at least one (1) business day prior to arrival at your
destination and you may schedule your delivery between 8:00AM and 5:00PM Monday through Friday
within a four (4) hour delivery window. White Glove Delivery does not include product installations
(such as hanging wall décor or mirrors or the installation of any lighting fixture). We offer two types of
White Glove Delivery Service:
Deluxe Service: Will utilize up to two delivery personnel and includes inside delivery of the packaged
item to the room of choice, delivery up to 2 flights of stairs (or any number of flights via freight
elevator), unpacking and debris removal. Delivery personnel will remain on site for a maximum of fifteen
(15) minutes to inspect, prep, setup, and perform light assembly of your item provided such assembly
does not require tools. Our White Glove
Deluxe Service fee is $99.00 per item plus 15% of the order total and is in addition to Cyan’s standard
shipping charges of either 10%, 15% or 20% of the order total (see Shipping Charges section).
Premium Service: Will utilize up to two delivery personnel and includes inside delivery of the packaged
item to the room of choice, delivery up to 3 flights of stairs (or any number of flights via freight
elevator), unpacking and debris removal. Delivery personnel will remain on site for a maximum of thirty
(30) minutes to inspect, prep, setup, and perform minor assembly of your item provided such assembly
requires only simple hand tools such as a screwdriver and/or an adjustable wrench. Our White Glove
Premium Service fee is $149.00 per item plus 15% of the order total and is in addition to Cyan’s standard
shipping charges of either 10%, 15% or 20% of the order total (see Shipping Charges section).
Note about Special or Additional Delivery Services: Any special delivery services that you require from
the carrier that are different or in addition to those described above may be available and purchased
directly from the carrier. Your special delivery service request should be made with the carrier when you
schedule your delivery. The carrier will quote you for any additional services that you require and will
collect any additional fees via credit card at the time of delivery.
Any claim for shortage must be made to us within 3 days of delivery.
We list and show products in our catalogs for identification purposes only. In order to improve our
products or to comply with code requirements or changes, we reserve the right to alter product design
and/or construction without notice.
Merchandise Returned for Credit - Must be accompanied by a returned merchandise authorization
(RMA) number issued by us within 30 days of our invoice date. Merchandise must be returned; freight
prepaid, in its original factory sealed packaging and is subject to a 25% restocking fee. Discontinued, non-standard or unsalable merchandise will not be accepted as returned goods for credit.
Merchandise Returned under Warranty for Credit - Must be accompanied by a return merchandise
authorization (RMA) number issued by us within the warranty period. Merchandise must be returned, freight prepaid, in its original factory packaging. Merchandise that has been modified, or is missing parts, or that is not in its original packaging will be repaired and returned freight prepaid (if the warranty claim is approved). If merchandise cannot be repaired, credit will be issued at the invoiced value, less
the value of any missing parts.
Company reserves the right to refuse drop shipment or pick-up orders that are bound for destinations
outside the Buyer’s regular or assigned selling or service area. Drop shipments may be subject to
Company warrants that our products are free of defects in workmanship and materials. SUCH
WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Company will, at our sole
option, repair or replace, FOB shipping point, freight prepaid within the Continental U.S., any of our
products defective in workmanship or materials. Such repair or replacement is the sole and exclusive
remedy against Company. Cyan Design offers a one-year limited warranty for our furniture and lighting
products from the date of invoice to the original purchaser. Accessories are warranted for 30 days from
date of invoice to the original purchaser. Some of our products are hand and artisan made which make
them unique. Such craftsmanship should not be considered as defects which may include:
slight variations in the color from photographs in our catalogs, website or media. Company does not
warrant any product which we promote and sell as "discontinued" nor any product which has been
altered or repaired outside of our factory nor any product which, in our opinion, has been subject to
abuse, misuse, negligence, accident or improper installation, maintenance or storage. COMPANY WILL
NOT BE RESPONSIBLE FOR ANY COSTS INCURRED IN THE REMOVAL OR REINSTALLATION OF ANY PRODUCT NOR
ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH PRODUCT
USE OR PERFORMANCE OR ANY BREACH OF AFOREMENTIONED WARRANTIES.
In observance of commonly recognized holidays, Cyan Design is closed on the following days: New
Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after
Thanksgiving and Christmas Day.
The terms, specifications, conditions and prices contained herein supersede all previous terms,
specifications, conditions and prices, and are subject to change without notice.
2020 Ordering Information
Phone: 888.371.3072 | fax: 888.371.3073 | Email: [email protected] |
All products are for decorative use only. None are considered food safe. Cyan Design Rev. 03/20/2020